14 Day Money Back Guarantee
If for any reason you are not completely delighted with your purchase you may return it within 14 days for a full refund or exchange (excl. P & P). Simply call us - we will give you the option of refund or exchange - no ifs, buts or maybes. Our aim is to refund you within a week of receiving your order back. We do not offer refunds for goods that have been opened.
Complaints Procedure We take our relationships with our customers very seriously and expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within a few hours of receipt every working day, whether they be enquiries or complaints. It is possible however that at very busy times, that it can take a bit longer.Any feedback at all is appreciated, good or bad.